Regional Library Assistant - Nanaimo

Reports To: Manager, Regional Libraries

Location: Nanaimo - scheduled 3 days per week, plus casual leave coverage

Compensation: $27.85 per hour

Role Type: Term: 21 hours per week (3 days per week), plus casual coverage to Dec 31, 2027

About Courthouse Libraries BC (CLBC)

CLBC helps support access to justice by providing legal information and resources to the public, the legal community, and partners across the province. We are a mission‑driven, service‑oriented non-profit organization that values collaboration, integrity, and operational excellence.

We are seeking a Regional Library Assistant to support front-line library services and help ensure reliable access to legal information in courthouse library branches.

This Regional Library Assistant position will be scheduled three days per week in Nanaimo, every Monday and Thursday and the third day is yet to be determined. Additional shifts may be offered on a casual basis. This position will be filled as soon a possible, and the term is anticipated to end December 31, 2027.

We offer:

  • Supportive workplace where we value diversity and work-life balance
  • Extended health and dental benefits and pension plan
  • Engaged learning environment
  • A collaborative and mission-focused culture

About the opportunity

The Regional Library Assistant plays an important role in supporting CLBC’s courthouse library branches and front-line services. This role helps ensure that clients receive welcoming, reliable service and that library spaces remain organized and accessible.

Working closely with librarians and colleagues, the Regional Library Assistant provides front-desk service, supports circulation and basic administration, and assists with triage and referrals. The role contributes to maintaining a calm, respectful service environment and supports the smooth day-to-day operation of the branch.

The work is service-oriented and detail-focused, requiring strong communication, organization, and sound judgment. Through this work, the role contributes to consistent service delivery and a positive experience for clients and staff.

Key competencies

Success at CLBC depends on how we work together. For this role, we are looking for someone who is reliable and accountable, communicates clearly and respectfully, and is able to support front-line services effectively.

This role requires strong customer service skills, attention to detail, and the ability to adapt to changing service needs. The Regional Library Assistant demonstrates sound judgment, professionalism, and a collaborative approach.

What you’ll be doing

  • Provide front-line service to clients in person, by phone, and by email
  • Greet clients and respond to basic legal information inquiries
  • Triage questions and refer clients to librarians or other resources as appropriate
  • Support circulation activities, including checkouts, returns, shelving, and tracking
  • Maintain safe, organized, and welcoming public library spaces
  • Support branch operations and administrative tasks
  • Monitor and escalate facilities, equipment, or service issues as needed
  • Communicate clearly with colleagues to support continuity of service
  • Contribute to a calm, respectful, and service-focused environment

What success looks like

  • Clients are greeted promptly and receive respectful, consistent service
  • Inquiries are triaged accurately and referred appropriately
  • Circulation and administrative tasks are completed reliably
  • Library spaces are organized, accessible, and well maintained
  • Communication supports effective teamwork and continuity across shifts
  • Issues are identified early and resolved or escalated appropriately
  • Service delivery is dependable and responsive to client needs

What you’ll bring (or need)

  • High school diploma; customer service experience is an asset
  • Strong customer service and communication skills
  • Comfort using digital tools and basic office technology
  • Strong organizational skills and attention to detail
  • Ability to manage multiple priorities in a busy environment
  • Sound judgment, professionalism, and reliability
  • Ability to maintain confidentiality and work independently
  • Capacity to lift up to 30 lbs as required
  • Access to a vehicle may be required depending on location

How to apply

We invite you to apply with your resume and a cover letter sharing what you will bring to this role at: Job Posting Regional Library Assistant Nanaimo

We will begin assessing applications on November 16. The posting will remain open until the position is filled.

Candidates selected to continue in the process will be required to:

  • Take part in an interview (in person, via video, or by phone)
  • Undergo reference checks and a criminal records check

Courthouse Libraries BC is committed to building a skilled, diverse workforce reflective of Canadian Society, working together in an environment of equity, inclusion and respect. Persons from equity-seeking groups are encouraged to self-declare.

Candidates requiring accommodation at any stage of the recruitment process are encouraged to communicate with human resources and appropriate arrangements will be made.

We thank all who apply and only those selected for an interview will be contacted.